If for any reason you are not happy with your purchase, please return it within 30 days. We are committed to your complete satisfaction. If you experience any discomfort or dissatisfaction with any product purchased at our stores please let us know within 30 days of the original purchase date. Whether its worn or unworn, box or no box, we want to know about it and make things right. If the product is unused, in the original packaging with tags you may return for a full refund. Original receipt is required. If the product has been worn, we will issue you store credit or an exchange. Original receipt is required. A restocking fee may be applied for all electronics, and missing packaging. Some items such as socks, and insoles may not be returned if they have been worn. Face masks, gloves, neck warmers or similar items may not be returned. ElliptiGo bikes, and treadmills are excluded with the exception of defective bikes or treadmills. Any questions? Feel free to contact us!